FAQs

Frequently Asked Questions (FAQs)

1. Do you offer international shipping?
Currently, Zotolan ships exclusively within the United States. At this time, we do not offer international shipping.

2. What types of bags do you offer?
At Zotolan, we curate a diverse selection of high-quality and stylish bags. Our collection includes trendy, versatile, and functional designs suitable for different occasions.

3. How can I place an order?
Shopping at Zotolan is easy! Simply browse our collection, select your favorite bags, add them to your cart, and proceed to checkout for a secure and hassle-free purchase.

4. What are the shipping fees?
We offer free shipping on all orders! Enjoy a seamless shopping experience with no additional delivery charges.

5. What are the estimated shipping times?

Handling time: 1-2 business days (Monday to Friday)
Transit time: 5-7 business days (Monday to Friday)

6. Can I cancel an order?
If you need to cancel your order, please contact us at support@zotolan.shop or via our 24/7 live chat as soon as possible. If your order hasn’t been processed yet, we will cancel it and issue a refund. If it has already been processed, we will assist you with the return process after you receive the item.

7. What if my order tracking is delayed or not updating?
If you experience delays or issues with tracking updates, reach out to us at support@zotolan.shop or via live chat. We’ll investigate the issue and provide you with the latest tracking details.

8. How do I start a return?
To initiate a return, contact us at support@zotolan.shop or via our 24/7 live chat. Our team will guide you through the process and ensure a smooth return experience.

9. What if I receive a damaged or incorrect item?
If your order arrives damaged or incorrect, notify us within 30 days by contacting support@zotolan.shop or using our live chat. We will arrange for a replacement or a refund after assessing the issue.

10. How can I contact customer support?
Our support team is available 24/7 to assist you. You can reach us via support@zotolan.shop or through our live chat for any inquiries, order assistance, or general questions. We're always happy to help!

For More Information:

Trade Name: Zotolan
Support: 24/7
Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)
Business Number: +1 (402) 606-8744
Business Mail: support@zotolan.shop
Business Address: 5901 SW 46th Street, Miami, Florida 33155, United States